PitbookCommon questions
I registered, but I cannot see my company.
Verify the exact email your company invited. Then accept the invitation and use Refresh company access. Registration alone does not grant workspace access. Contact your company Owner or management team if you need an invitation.
How do I reset my password?
On the sign-in screen, tap Forgot password, or open Settings → Account → Reset password. Open the email link on an iPhone with the current Pitbook build installed, choose a new password, then sign in again. Check spam and company quarantine if the email is delayed.
How do I delete my account?
Open Settings → Account → Delete account, enter your current password and confirm. Users without company access can find Delete account on the Welcome screen. Owners must transfer company ownership first. Your sign-in account and company access are removed; shared company records and photos remain. See the privacy policy for personal-information removal requests.
Who can change my company role?
Your company management controls membership and roles. A user cannot assign themselves a higher role. Ask your company Owner about permissions, invitations, ownership transfers or user limits.
A teammate’s changes are not showing.
Connect to the internet, open Locations and pull to refresh. A Saved copy banner means you are viewing the last saved offline copy. If the problem continues, send support the app version, iOS version and steps that caused it.
How do I recover an accidentally changed note?
Open Settings → Version History, find the change and review the available restoration option. Use Recently Deleted for deleted locations. History restoration is for notes; it is not a complete backup restoration of every field or photo.
Can I import a ticket screenshot?
Use Import screenshots in Locations. Review the recognized location names and addresses before importing. Existing locations are identified instead of overwritten. Service-call details are not imported.
How do I report a sensitive-data or access problem?
Email Jeff Kreidler with the company name, account email, approximate time and a description. Do not include passwords, actual door or gate codes, lockbox combinations or unredacted customer photos. Contact your company management too if a device or account may be compromised.
Company changes and billing
Your company Owner is the first contact for invitations, permissions and company subscription arrangements. Email Jeff for product or billing assistance. Company payments are arranged separately; this support page does not collect payments.